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Frequently asked questions
Sway is a free-to-join online platform where social media influencers place ads to be found by advertisers. Sway's platform provides a systematic way for advertisers to find, compare, hire, and pay influencers.
Yes, Sway is free-to-join for influencers and advertisers to register and become verified members to place and search listings posted by verified influencers. Every registered user receives one free credit per month to post ad listings that are visible on Sway's website. Users may upgrade to paid premium memberships for additional features and benefits. Members may also purchase additional listings and upgrades as needed.
Influencers register for a free account and receive one credit per month to post listings for advertisers to see. Once registered, users must verify their account via email confirmation. Once verified, influencers complete their profile under "My Account". Once their profile is completed, influencers click on "Post Listing" to create a listing that is searchable on Sway's website and available to receive orders from advertisers. After an order is accepted by an influencer, funds are held in escrow by Sway from the advertiser until the job is completed by the influencer. Upon successful completion of an order, an advertiser must accept the order as completed. Once the order is accepted as approved, then payment of the order is transferred to the influencer account in Sway. Influencers may then request a cash out from Sway. Cash may only be distributed to an influencer's verified PayPal or Stripe account.
Advertisers register for a free account and may then search influencer listings to find and compare verified influencers. Advertisers may then communicate and make an offer to one or more influencers to complete a job based on an agreed-upon scope of work and price. Once an influencer accepts an offer from an advertiser, funds are transferred from the advertiser and held in escrow by Sway until the order is successfully completed and approved by the advertiser. Once accepted, funds are transferred to the influencer's account in Sway.
Influencers must register to use the platform and they are required to verify their identity via their email address before posting listings.
Sway listings are ads posted by influencers seeking to get hired to perform a specific social media influencer job for agencies, brands, and businesses.
Yes, your credit card information is secure because we only use secure third-party payment gateways like PayPal and Stripe, and never save any of your personal credit card information.
After an order is placed, payment is held in escrow by Sway until the job is completed, and then funds are transferred and available to the influencer in their Sway account.
You may change your display name by navigating to My Account > Settings > Username.
The username may not be changed once an account is created.
You may change your password by navigating to My Account > Settings > Password.
You may change your email and phone number by navigating to My Account > Settings > Email & Phone
You may change the information displayed on your public profile by navigating to My Account > Settings > About Me.
You may change the address displayed on invoices and purchase receipts by navigating to My Account > Settings > Address.
You may change your user avatar by navigating to My Account > Settings > User Avatar.
You may change or update the background image on your public profile by navigating to My Account > Settings > Background.
You may delete your account by navigating to My Account > Settings > Delete Account.
You may view any orders you have made or received by navigating to My Account > My Orders.
You may view chat messages that have been sent or received by you in Sway by navigating to My Account > Messages.
You may build a friends list and manage your connections by navigating to My Account > My Friends.
You may change or upgrade your account membership options by navigating to My Account > Membership and selecting a different membership option.
You may view your account balances, invoices, and recent withdrawals by navigating to My Account > Balance & Invoices.
You may purchase credits to use with your Sway account by navigating to My Account > Balances & Invoices and clicking on Buy Credit.
You may post a new listing by clicking on Post Listing from the home page header, or navigating to My Account and clicking Post Job.
You may use your free listing credit by redeeming your credit at checkout after creating a new job listing.
You will receive one free listing credit per month. Each listing has a 30-day duration, so you will need to create a new listing each month.
You may place an order with an influencer by clicking on their listing and either selecting one of the predefined order price options or by clicking Make Offer and entering a dollar amount along with a message to the influencer for them to consider. Offers must be accepted by the influencer before funds are transferred. Once you make an offer, an email is sent to the influencer to notify them of your new offer. Offers are visible under My Account > My Orders.
You may place an order with an influencer by clicking on their listing and either selecting one of the predefined order price options or by clicking Make Offer and entering a dollar amount along with a message to the influencer for them to consider. Offers must be accepted by the influencer before funds are transferred. Once your order has been accepted you will be prompted to pay for an order using either PayPal or Stripe.
You may view invoices for purchases you've made by navigating to My Account > My Orders.
No, Sway will not sell your personal information.
To view Sway's terms and conditions navigate to the Home page and scroll down to the footer section and click on Terms.
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